Retail

The Retail industry is fiercely competitive, with constantly changing consumer preferences and the need for marketing differentiation, ever increasing demands to optimize supply chains, and the proliferation of new products and product categories, resulting in a need for exquisite focus on costs throughout the consumer value chain.

IServices helps a number of the world’s leading Retail brands to ‘extend their enterprises’ by leveraging outsourcing of key business processes in order to become more agile and gain competitive advantage. Our deep Retail domain expertise, strong talent pool and focus on operational excellence help companies focus on their core business issues.

The combination of our comprehensive offerings, industry best practices and proprietary tools and methodologies add value to our clients by helping them improve customer service, optimize marketing spends, reduce operational costs and streamline processes through efficiency, quality and productivity improvements.

Our range of retail services include:

• System maintenance/Production support/Migration support/(24x7) Call Center
• e-Commerce/e-Business solutions
• Application development/re-engineering
• Enterprise management solutions
• Database conversion
• POS solutions

Our supply chain touch points encompass the following:

• Merchandise management: Price management, Promotion management, Space and assortment management
• Supply chain planning and execution: Demand forecasting, Warehouse management, Transportation management, Inventory management
• Store operations: Point of Sales (POS), Display management
• Business intelligence: Analysis and reporting, CRM