BPO Services
IServices is a leading end-to-end business process outsourcing solution provider. We have built lasting relationships with our clients based on consistent high-quality service delivery, trust and confidence.
IServices has carved a niche for itself with its seasoned management and operations team at the core. Long-standing careers of our leadership team in the Banking, Financial services, Insurance segment and Healthcare provide an unmatched insight and understanding of our clients' business. Our expertise in the domains, a process centric approach, an unparalleled track record of seamless process migration, and consistent service delivery, positions us uniquely in the BPO space.
We offer integrated outsourcing solutions and have successfully migrated to our operations centers more than 230 processes covering a broad array of products and services. We are one of the few companies managing complex transaction processing operations. We combine our BPO expertise with research and analytics, risk advisory services, and process consulting services to deliver a broad suite of offerings to our customers.
Our Core Capabilities are:
Back Office Services
| Focus Areas | Type of Work Outsourced |
| Healthcare | Claims Processing and Adjudication, Billing and Payments, Development of Medical Plans | |
| Insurance | Auto, Mortgage, Home Insurance processing including Policy Maintenance, Renewals, Lapses, Adjustments, Claims Processing, Invoice and Payment validations | |
| Banking | Remittance processing – check/PODs – loan boarding, document management, Account Maintenance, Mandate setup, Tax Transactions, e-mail support | |
| Investment Banking & Brokerage | Financial Analysis, Equity Research, Updating Brokerage Information, e-mail support, New Accounts, Account Maintenance | |
| Credit Card, Mortgage & Loans | Account Opening & Closing, Interest related queries, Setting up mandates, Marketing Upgrades, Credit Balance Refunds, Risk Profit Analysis, e-mail & Correspondence, Records Management, Refunds | |
| Accounting & Taxation | Iinvoice processing & other Account Payable, Book keeping, Preparation of Financial Statements, Financial Analysis | |
| Human Resources Outsourcing | Wing-to-wing, complete HR outsourcing - Compensation, Payroll, Benefits, Recruiting and Staffing, Absence Management, Time & Attendance, L&D | |
| Utilities | Specialize Geographic Information System for large utilities service channels |
Contact Center Solutions
Inbound Calls
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Outbound Calls
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IServices deep knowledge of industry and processes enables us to provide innovative and cost effective solutions to help our clients achieve high business efficiencies. Our global culture is driven by our sense of accountability, innovation, excellence, urgency, integrity and respect.
