Engagement Model
IServices provide end-to-end BPO solutions, Application services and infrastructure management using a unique client-centric Global Engagement Model that offers the optimal mix of senior local resources with the cost, scale, and quality advantages of offsite operations for each of our clients. Enterprises can expect to receive:
- Client understanding - our primary focus is on spending time with our clients to understand and address their specific needs to become a seamless extension of them
- Vertical expertise - we follow the train the trainer model; train our teams through our client universities
- Technology expertise - delivered through our Centers of Excellence
- Tailored approach; personalized attention - we focus on the quality of client relationships, not merely on the quantity of transactions.
IServices provides the following models for flexible engagements with clients. These models are designed to address diverse requirements and build close relationships with clients, from project based engagements to outsourced development and support. These models are proven to improve operational efficiencies and reduce costs through mature systems and processes built over a decade of serving customers.
Relationship Model
- Staffing based Engagement
- Project Based engagement
- Shared ODC
- Dedicated ODC
- Joint Venture
- BOT
- Project based Model
- Time & Material
- Fixed price
